Shipping and Delivery

WHAT DO YOU CHARGE FOR SHIPPING?

We charge a flat fee depending on the region, which you can find in the table below. All duties and taxes are included in the case of international shipping.

 Region: Default shipping price: Free shipping for order over:

United States of America

4,99 USD

35,00 USD

Germany

4,99 EUR

35,00 EUR

Australia

15,00 AUD

100,00 AUD

European Union

5,99 EUR

50,00 EUR

United Kingdom

4,99 GBP

50,00 GBP

Canada

7,99 CAD

50,00 CAD

Mexico & South America

21,36 USD

107,28 USD

International

19,99 EUR

100,00 EUR

HOW ARE PRODUCTS SHIPPED?

Orders placed before 1:00 pm EST will generally be shipped out on the same day*. Orders placed after 1:00 pm EST will generally be shipped out on the following day with the exception of orders placed on a Friday. Those orders will ship out on the following Monday or the next business day (if Monday is a holiday). You will be notified via email once your order has been shipped.

The shipping times within the US are 2-5 days.

North American orders will be fulfilled by our distribution center in 

7453 Empire Drive
Suite 100 Building B
Florence, KY 41042
USA

 

European and global orders will be fulfilled by our distribution center in 

Oberurseler Str. 61-63
61440 Oberursel (Taunus)
Germany 

Please note that all shipping times are in business days. We do not currently ship to any PO Box or APO/FPO addresses.

*Note that there could be a delay in processing your order if we encounter any issues with the billing information provided.

CANCELLATIONS

In-stock orders: Orders are authorized and processed in real-time, so canceling an in-stock order is very difficult. If you need to cancel, please contact Customer Service by email HERE as soon as possible after the order has been placed. If the order has already been processed, you will need to follow the Returns process to return the product for a refund.