Return Policy

Return and revocation

If the customer is a consumer, they have a statutory right of withdrawal.

Cancellation policy

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason.
The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the last goods.

To exercise your right of withdrawal, you must inform us

Burgschneider GmbH
Nachtigallenthal 2
53894 Mechernich
Mechernich, Germany

Phone: +49 6003 - 93 45 59 - 0

of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You can use the attached sample withdrawal form, but this is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.

For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You shall bear the direct costs of returning the goods. 

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Sample withdrawal form

If you wish to cancel the contract, please complete this form and return it to us:

Burgschneider GmbH
Nachtigallenthal 2
53894 Mechernich

Telefon: +49 69981918015

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*) / the provision of the following service (*)





(Description of the goods, order number and price if applicable)

Goods ordered on / received on: ____________________________________

Name of the consumer(s): ____________________________________

Address of the consumer(s): 






Signature of the consumer(s)
(only for written revocation or notification on paper)

(*) Delete as appropriate

End of the withdrawal policy

Exclusion of the right of withdrawal

The right of withdrawal described above only applies to consumers in accordance with Section 312 g (1) BGB. A right of withdrawal as mentioned above does not exist if the customer is a retailer.

According to § 312 g paragraph 2 BGB, the right of withdrawal does not apply to the following contracts, unless otherwise agreed:

1. contracts for the supply of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer (e.g. custom-made products).
2. contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.


Modalities for the return of goods

If goods are returned, the customer is requested to send them back to Burgschneider GmbH in their original packaging with all accessories and with all packaging components. If the customer is no longer in possession of the original packaging, he should return the goods in suitable packaging which adequately protects the goods from transport damage. However, compliance with this provision is not a prerequisite for the effective exercise of the right of withdrawal. The exercise of a right of withdrawal and the return of goods for this reason can also be carried out without the original packaging.